Marketplace Knowledge
Actionable guides on PPC, SEO, listings, and strategy — written for brands that want profitable growth.
The New Business Hour Delivery Rule That Can Turn Off Your FBM Listings
Starting September 30, 2026, professional sellers in the US, UK, and Germany must maintain a Business Hour Delivery Rate of at least 90% on seller-fulfilled orders to Amazon Business customers, measured over a rolling 14-day window, or risk having their seller-fulfilled offers deactivated for that buyer segment by October 30. The metric only affects FBM sellers selling into the Amazon Business channel, leaving FBA and standard retail offers untouched, but many sellers have never tracked delivery performance against a specific buyer's business hours and may be closer to the threshold than their general on-time delivery numbers suggest. With roughly two months until enforcement begins, checking this metric now gives sellers time to fix it or move affected SKUs to a fulfillment channel that can meet it.
Amazon's Customer Service Add-On Just Got Genuinely Useful
Amazon updated its Customer Service by Amazon program on May 22, 2026, narrowing the conditions under which "return-less" refunds get issued, automating reimbursement for SAFE-T claims tied to claims-protected shipping labels and Goodwill refunds, and expanding free access for sellers with fewer than 30 orders per quarter or a contacts-per-unit rate under 3%. For self-fulfilled sellers who previously evaluated CSBA and passed because of refund exposure or program requirements, the updated terms meaningfully change the cost-benefit calculation and are worth revisiting now.
Amazon's Free AI Sales Dashboard Is Live, Most Sellers Have Not Touched It
Amazon's Canvas dashboard, a customizable, AI-assisted homepage built as part of a broader Seller Central redesign that also introduced an AI chat tool called Seller Assistant, has been available free to every US and UK seller since March 3, 2026, with the full redesign becoming the global default in phases through August 2026. The tool replaces static, fixed data blocks with resizable widgets built around a seller's actual priorities, and lets sellers query sales data conversationally rather than pulling manual reports. Adoption so far has lagged well behind availability, which gives sellers who start using it now a real head start over those who will only encounter it once it becomes mandatory.
Amazon Cut Titles to 75 Characters: How to Avoid Getting Rewritten by AI
Amazon cut its product title character limit from 200 characters to 75, effective July 27, 2026, across every category except media, and introduced a new 125-character Item Highlights field to hold the content that no longer fits. Listings that remain over the limit after that date are being rewritten automatically by Amazon's AI, with brand-registered sellers getting a 14-day review window to approve or edit the changes before they go live and everyone else getting the AI's version by default. For sellers whose titles were built around 200 characters of keywords, this is a listing overhaul that needs to happen proactively, not one to leave in Amazon's hands.
Amazon Now Requires Sellers to Tag AI Generated People in Product Content
Amazon now requires sellers to tag product images and videos containing photorealistic people generated by AI. The update affects listings and A+ Content across Amazon’s worldwide stores, creating a new compliance step for creative teams. Here is what brands need to know and how to update their content workflow.
Amazon DSP + DTC: A Strategy That Works Together
Many brands assume that running Amazon ads alongside their DTC site means competing for the same customers — but that assumption is costing them growth. Amazon DSP offsite advertising taps into Amazon's first-party shopper behavior data to reach high-intent audiences your paid social, Google, and email channels simply can't see. Rather than cannibalizing your existing customer base, it expands it — introducing your brand to competitor shoppers, in-market browsers, and lookalike audiences who may have never visited your site. The result is a compounding halo effect that lifts performance across both your Amazon and DTC channels simultaneously.
Automating Your Amazon Business Is No Longer Optional
The gap between top Amazon sellers and the rest is not primarily about product selection or pricing strategy anymore. It is about operational leverage. Sellers who automate bid management, inventory replenishment, and routine account monitoring free up the time and decision-making capacity to focus on work that actually requires human judgment. For sellers still running these functions manually, the cost is not just time. It is the consistent underperformance that comes from doing rules-based work less accurately than software would. For brands considering Amazon PPC management services or looking to improve their Amazon advertising performance, automation is the baseline from which professional management compounds.
Surviving Amazon's Efficiency Era — What Serious Sellers Do Differently
The 2026 Amazon seller environment is not forgiving of casual operations. Fee increases, new policy changes, tariff pressure, and rising advertising costs have removed the margin buffer that less disciplined sellers used to rely on. For brands that want to grow sales on Amazon and build a sustainable business on the marketplace, the path forward requires treating Amazon account management as a professional function. The sellers who thrive in this environment have one thing in common: they know their numbers at the product level and make operational decisions based on them, often with the support of professional Amazon consulting services.
Amazon Returns Processing Fees Are Hitting Apparel Sellers — Here Is What to Do About It
Amazon introduced returns processing fees in 2026 for sellers in apparel, footwear, and fashion accessories whose return rates exceed category thresholds, adding a new cost line to an already challenging margin environment. For brands selling clothing and footwear on Amazon, managing return rates is now directly tied to profitability, not just customer satisfaction scores. The sellers who reduce their return rates through better listing content and product presentation will not only avoid the fees but will also see improvement in conversion rates and organic rank. This is one area where Amazon seller consulting services focused on content and category management can deliver direct, measurable value.
What Amazon's Enhance My Listing Tool Actually Does (and Where It Falls Short)
Amazon's "Enhance My Listing" tool uses AI to generate optimization suggestions for product titles, bullet points, and descriptions, drawing on category-level performance data that most sellers do not otherwise have access to. For brands investing in Amazon listing optimization services or trying to improve Amazon product page performance independently, the tool is a genuine research asset that surfaces keyword priorities and content gaps based on what is working across your category. The risk is treating the output as finished copy rather than a starting point for professional listing optimization work.
The 60-Day FBA Claims Window — Stop Leaving Reimbursement Money on the Table
Amazon reduced the claims window for lost and damaged FBA inventory from 18 months to 60 days, a change that disproportionately hits sellers who audit infrequently. For brands doing significant FBA volume, missed reimbursements represent real money, and some high volume sellers have recovered thousands of dollars per month through systematic reconciliation. If you are looking for ways to recover revenue from your Amazon account that you may not know you are losing, FBA reimbursement auditing is one of the most direct opportunities available, and the new 60-day window makes monthly inventory management a non-negotiable part of running a professional Amazon business.
Hybrid FBA and FBM — The Fulfillment Strategy Cutting Costs 10 to 20 Percent
As FBA fees continue rising with both the January increases and the April 2026 surcharge now in effect, the cost of defaulting every SKU to FBA without analysis has grown significantly. Top sellers have been building hybrid fulfillment models that route specific products through FBM and external 3PLs to reduce per unit costs, with some reporting 10 to 20 percent reductions in total fulfillment spend. For Amazon sellers looking to improve profitability without sacrificing the speed and service quality customers expect, a well-structured Amazon fulfillment strategy that uses both FBA and FBM is worth serious evaluation.
Amazon Rufus Is Changing How Customers Find Products — Is Your Listing Ready?
Amazon's Rufus AI shopping assistant is now available to over 100 million US customers, and it evaluates products in a fundamentally different way than traditional keyword search. Instead of matching keyword strings, Rufus interprets conversational queries and evaluates product fit based on semantic context drawn from your full listing, A+ content, images, and customer reviews. For brands investing in Amazon listing optimization services, this shift changes what great listing content actually looks like, and the sellers still optimizing purely for keyword density are missing an increasingly important share of Amazon search traffic.
The April 2026 FBA Fee Surcharge and What It Means for Your Margins
On April 17, 2026, Amazon added a 3.5% surcharge to every FBA fulfillment fee in the US and Canada, compounding increases that had already taken effect in January. For Amazon sellers who ran their margin calculations before April, the numbers changed overnight. Understanding how FBA fee increases affect your per unit profitability is one of the most pressing issues for anyone selling on Amazon today, and the sellers who have not re-run their unit economics since the surcharge hit are operating on assumptions that no longer hold.
The Tariff Reckoning — What to Do When Your Margins Are Getting Squeezed
Andy Jassy stood at Davos in January 2026 and confirmed what private label Amazon sellers were already seeing in their margin reports, tariff costs are in prices now. The inventory buffer that brands built by front-loading orders before tariffs kicked in ran dry last fall. With effective tariff rates on Chinese-manufactured goods exceeding 170% in some categories and American consumers absorbing 96% of the cost, sellers who have not restructured their sourcing and pricing strategy are watching profitability erode with no end in sight.
FBA Prep Services Are Dead — Now What?
Amazon ended US FBA prep and item labeling services on January 1, 2026, shifting the full burden of inventory compliance to sellers. For brands that depended on Amazon to fix labeling and packaging issues at the fulfillment center, the change created an immediate operational gap. The sellers who have not updated their prep workflows or unit economics to account for third-party prep costs are going to start feeling it when shipments get rejected.
Amazon Changes Discount Rules: Why Pricing Strategy Now Impacts Conversion More Than Ever
Amazon just made a quiet but significant update to how pricing and discounts are calculated and displayed. While it may look like a minor policy change, it fundamentally shifts how pricing strategy impacts conversion, advertising efficiency, and long-term performance. Brands that rely on constant discounting may see diminishing returns, while disciplined pricing strategies could gain an advantage.
Amazon Prime Day May Move to June: What Brands Must Do to Prepare in 2026
Amazon may move Prime Day from its traditional July timing to late June. While the shift sounds minor, it could significantly impact inventory planning, advertising timelines, and promotional strategies for brands selling on Amazon. Even a few weeks can change how demand builds, how advertising performs, and how competitors respond. For companies operating on the Amazon marketplace, this potential change requires earlier preparation and smarter planning.
Amazon Canvas: What This New AI Tool Means for Brands
Amazon recently introduced Canvas, a new AI tool designed to help sellers generate and enhance product imagery directly within the Amazon ecosystem. The tool allows brands to create lifestyle visuals, test creative concepts, and scale content production faster than traditional photography. While AI-generated imagery can unlock speed and efficiency, it still requires strategy to ensure accuracy, brand consistency, and strong conversion performance. Here’s what Amazon Canvas means for brands and how sellers should think about using it.
Amazon Rufus: How to Use Amazon’s AI Shopping Assistant (and Why Brands Should Care)
Amazon’s AI shopping assistant, Rufus, is changing how customers search, compare, and decide what to buy. Instead of simple keywords, shoppers are now asking full questions and receiving curated answers powered by AI.
What does this mean for brands selling on Amazon? It is a major shift toward intent-driven discovery, and the companies that adapt early will gain a real competitive edge. Click to read how Rufus works and how your brand should prepare.

